Installation Option 1 (.exe, preferred) :
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| EXE Installer (32 & 64 bit): FileOpenInstaller.exe (click link to download) |
| (We recommend the .exe installer for normal interactive installations as it will install the correct version for your platform. After downloading the file, Windows Vista, 7 and 8 users should right-click the .exe file and select "Run as Administrator".) |
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Installation Option 2 (.msi) :
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| MSI Installer for 32 bit: FileOpenInstaller.msi (click link to download) |
| MSI Installer for 64 bit: FileOpenInstaller64.msi (click link to download) |
| (The .exe and .msi installers are equivalent. We provide .msi installers for network deployment by system administrators.
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Troubleshooting the FileOpen Installation:
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| If you have installed the FileOpen client and are still having issues opening data room documents, please follow the steps below: |
| Step 1: Uninstall all instances of the "FileOpen Client" from Control Panel --> Add/Remove Programs |
| Step 2: Download and run FileOpenUninstallTool.exe: FileOpenUninstallTool.exe |
| Step 3: Restart Your Computer |
| Step 4: Download and run FileOpenInstaller.exe: FileOpenInstaller.exe |
| Step 5: Open Adobe Reader and/or Acrobat. Select Edit » Preferences. Click the Internet tab in the left column and then uncheck the Display in Read Mode by Default option. Click OK to save your changes. |
| Step 6: Log into the data room and open a PDF document to ensure it opens successfully. If you are still experiencing issues, please email fileopen@datarooms.com for further assistance. |
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System Requirements:
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XP, 2003, Vista, 2008, Windows 7, Windows 8
Adobe Reader/Adobe Acrobat 7.0 or later |